Returns & Exchanges

At Luna Luna, we want you to feel as radiant as the moonlight in your new attire, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase isn't a perfect fit or style match, we are here to help you find the right piece or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, affix it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our boutique team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.